Code 5 error during Retailer update
If you receive a Code 5 error while installing a Retailer update, it means Retailer is open or didn't close correctly before the update was run.
To fix this, restart the computer and run the update again without opening Retailer.
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Installing Retailer Updates / How do I update Retailer?
If you are on version 2.7 or older of the Retailer software then you will need to follow our Updating and converting from Retailer 2 to Retailer 3 advice instead. We have a video guide on how to install Retailer updates - ? Installing Retailer ...
Updating and converting from Retailer 2 to Retailer 3
If you are using Retailer version 2, and updating to the new Retailer 3, you will need to update in stages. Retailer 3 has not been tested on Windows XP or Windows 7, and you should upgrade if you have them. You can check which version you have using ...
Error Messages Appearing After Updating Retailer
As mentioned in the Installing Retailer Updates article, you should NOT have Retailer running on ANY computer while running updates. If you do, you may encounter error messages similar to the ones below: When installing Retailer During the data check ...
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What do I do with an error about 'Dictionary Invalidated'?
Sometimes, an error may appear in various parts of Retailer, saying something like 'Dictionary Invalidated'. Sometimes, it may even mention 'Words.nx1'. This may happen while trying to add Stock, or while trying to do a search on something. The error ...