The steps below explain how remote stores and paypoints can change their Remote Desktop Connection details when the details at the main store changes eg. when the Internet provider changes or a new server is installed.
These details should be provided by the main store and they should be your first point of contact.
Tower Systems Support does not cover issues regarding Remote Desktop Connections. Support calls regarding these issues may be considered billable.
- Right-click on the paypoint icon on the Desktop. Then, click on Edit.
- The screen below will appear. Click on Show Options on the bottom-left.
- Enter the following details as provided by the main store:
- In Computer:, type in the IP address or web address as provided.
- In Username:, type in the username as provided.
- Tick Allow me to save credentials.
- Click Save.
- Click on Connect.
- If you are prompted for a password:
- Type in the password provided.
- Tick Remember my credentials.
- If a screen prompts you to trust the connection, tick Don't ask me again for connections to this computer. Then, click Connect.