To edit the email subject or body that is sent from Point of Sale email receipts, there are 2 methods to reach the email template settings:

Through Mail Queue Setup

  1. From the main screen of Retailer, click on Setup.
  2. Go down to Mail Queue.
  3. Click Mapping.
  4. In the 'View Template' column, click the '...' symbol for the type of receipt email you wish to edit.

Through Report Mapping

  1. From the main screen of Retailer, click on Setup.
  2. Go down to Point Of Sale.
  3. Select the Terminals tab on the top.
  4. Select Report Mapping tab from the mid screen options.
  5. Find the Report Type you would like to edit the email for.
  6. Right click in the Printer box where it says, Email Customers via Retailer.
    If there is no entry for 'Email Customers via Retailer':
    1. Find the Report Type you wish to change the Email Template for
    2. Take note of the current setting for the 'Printer' column
    3. Use the drop down arrow next to the Printer Name and select 'Email Customers via Retailer' from the list
    4. Click the Green Tick in the bottom left to save.
    5. Then right click 'Email Customers via Retailer' and click 'Edit Email Template'
    6. The Email Template editor will open. Continue from Step 7 below
    7. When you have finished editing the Email Template, change the 'Printer' column back to its original Printer Name.
  7. Select Edit Email Template.

Editing the Email Template

  1. In the pop-up screen, you can click Edit Email Subject to edit the subject of the email, or Edit Email Body to edit the bodytext.
  2. Using the editor is beyond the scope of Tower Support. Here are a few tips for making changes:
    1. There are fields you can add to the report, like 'Full Name' or 'Stamp', that will change automatically to match the receipt. To add one of these fields, click Merge, then Insert Merge Field
    2. You can click Insert, then either Picture or Inline Picture to add an image (eg. store logo) to your email. 'Picture' allows the image to be freely moved about, while 'Inline Picture' adds it as part of the text formatting.
    3. If you click View, then Convert to HTML, the editor will change to show the HTML formatting. You may be able to ask an AI to create a format for you in HTML, which you could then paste here.
  3. Once all changes have been made, click OK. You can click Cancel at any time to revert your changes
Notes
The Email Subject and Body can be changed for each report type separately.