Cash / Till Drawer Not Opening

Check that the Receipt Printer is turned on and printing correctly, as the receipt printer triggers the cash drawer.

If your receipts are not printing, click HERE.

If the receipt printer works fine, shut down the computer, and then check the cable connection from the till to the printer at both ends.

Make sure they are all plugged in firmly, and not damaged. Unplug and re-plug the cables to check if necessary. Then, turn on the computer and try the cash drawer again.

 

If the cash drawer is still not working, check the settings in Retailer.

Under the menu Setup -> General, in the Pay Types tab, make sure your payment types are ticked to open cash drawer where appropriate.

Under the menu Setup -> Point of Sale, in the Terminals tab, check that the current terminal (highlighted in yellow) has a till ID that has been ticked to have cash drawer (check till ID under Till Setup).

 

If the till drawer is still not working, contact Tower Support.

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