Cancelling/Refunding a Proforma Invoice or Special Customer Order

This advice will describe the steps in cancelling a Proforma Invoice or Special Customer Order, and having any balances paid credited back.

1. From the Main Screen of Retailer click on Stock Maintenance --> Quote and Invoice Management
   
2. Click on the search button (magnifying glass) to find the Proforma invoice. Use the filters in the search screen to make it easier.
   
3. Once the Proforma invoice is selected, and back in the Quote and Invoice Management screen, click the Cancel Proforma button.
4. The status will change to Cancelled at the top.
   
5. Any paid balances so far will be credited back to the account.
   
1. If the account is an Account Customer, the credit will stay on their account under the payment unallocated, or be allocated to the oldest outstanding balance (paying that by the amount).
   
2. If the account is a Non Account Customer, the credit will stay on their payment transaction unallocated.
   

For Account Customers, if the credit is unallocated, it will usually allocate to the next charge/invoice placed on the account. You can arrange to do a refund of unallocated credits using the information below.

For Non Account Customers, it will always stay there unallocated, and have to be refunded according to the information below.

That credit can be turned into a refund, and for more information on this, click HERE.

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