Technical
Retailer Updates Blocked by Norton Anti-Virus
Please note: Norton is not software supported by Tower Systems, and this video may only apply to certain versions of Norton. You should always consult your local tech or Norton support for advice and help.
Setting up Star MCP30 Receipt Printer
Identify Model and Ports Before installing the printer driver, identify the model number and the type of connection being used (e.g USB or Ethernet). For the model number, look on the sticker at the bottom of the printer. For the port, remove the ...
Using a Dymo printer with Retailer
Labels It is possible to use a Dymo printer with Retailer. Our preference is that you use Zebra printer as they provide superior printing are commercial grade, print much higher printing speeds provide better labeling options such as weatherproof ...
Setting up the Honeywell Stocktake and Ordering PDE Scanner (EDA52)
Once your PDE scanner is delivered, you will need to follow the instructions below to set up the device and install the stocktaking program before it can be used for stocktaking or ordering. Device Setup 1. Remove the PDE device from its packaging. ...
Best Practice Security for Computers using Retailer
Best Practice Security for Computers using Retailer Security is important for any business and it is important that you protect your business as best you can while still allowing the business to operate efficiently. This is not just for the security ...
Setting up Element RW973 Mk II Receipt Printer
Identify Model and Ports Before installing the printer driver, identify the model number and port for the printer. For the model number, look on the sticker on the bottom of the printer. It should show Model: RW973 Mk II. For the port, look at the ...
Labels Not Printing - Zebra Label Printer
If your labels are not printing, below are a few quick troubleshooting steps you can take to narrow down the source of the problem. This article is intended for people using a Zebra-brand label printer. If you are trying to print labels from an ...
.NET Framework for Tyro installation
This advice sheet outlines the setup of Microsoft .NET Framework, which is necessary for connecting to Tyro EFTPOS terminals. Check if .NET Framework 3.5 is Installed (Windows 10) Click on the Start/Windows button. Type in 'Windows Features' Click ...
Zebra GK420 / GX420 Setup for Barcode Manager
The Zebra GK420D/GX420D is a direct thermal label printer which uses thermal labels. As such, it does not requires a transfer ribbon. If your Zebra uses transfer ribbon, click HERE. This printer is used with Barcode Manager in Retailer. Installing ...
Zebra GK420T / GX420T Setup for Label Manager
The Zebra GK420T/GX420T is a thermal transfer label printer which uses a thermal ribbon to print on jewellery or weather-proof labels. If your Zebra printer does not use transfer ribbon, click HERE. This printer is used with either Label Manager or ...
System / Computer Maintenance
This advice will keep your computer system running efficiently. A computer’s speed is determined by your hardware, version of Windows, system configuration, and the care taken with the information it stores. If your computer system is still running ...
Hardware Failure
Follow this advice in the event that one of your computers won’t start up as normal. It covers situations where the PC isn’t receiving power at all, where it is receiving power but there’s no image on the screen, and where the PC is cycling through ...
Setting Up Epson TM-T88 Receipt Printer
We have a video guide on setting up and installing an Epson receipt printer - ? Installing a Receipt Printer and Cash Drawer Identify Model and Ports Before installing the printer driver, identify the model number and port for the printer. For the ...
Touchscreen Not Working Since Updating to Windows 10
There are known issues with several older models of touchscreens not working on Windows 10. This article lists steps that may fix the issue. However, these are NOT guaranteed to work as the manufacturers have not listed Windows 10 as a supported ...
Keyboard Not Working
If your keyboard is not working properly, there are a number of things that you can check before concluding that the keyboard is faulty. These include: Making sure no keys are stuck down Checking the cable connections Restarting the computer Make ...
Updating Hardware - Considerations
While it sounds simple to just go and buy the first piece of hardware you see, this is rarely the case. Purchasing new hardware blindly can cause you more headaches, costs and disruptions to the business. Due to the complexity of integrating ...
Updating / Reinstalling EPSON TM-T88 Receipt Printer Driver
Updating EPSON Receipt Printer Driver If your EPSON printer is outdated, it will not perform properly. A common problem related to this is the printer will not print its first print job for the day until the computer is restarted. To update the ...
Changing Remote Desktop Connection Details
The steps below explain how remote stores and paypoints can change their Remote Desktop Connection details when the details at the main store changes eg. when the Internet provider changes or a new server is installed. These details should be ...
How to Stop Default Printer From Changing in Windows 10 & 11
Windows 10 introduced a new feature where the last used printer is automatically set as the default printer. This causes issues as Retailer uses the default printer for printing of reports (particularly End of Shift reports) and barcode label sheets. ...
Date Format Incorrect
If the date format is in the US format of MM/DD/YYYY. This can cause errors in Retailer as well as cause date-related items (sales, arrivals, returns etc.) to be recorded incorrectly. To fix this: Right-click on the Start/Windows button and then ...
Stopping / Clearing Print Jobs
Click on the Start/Windows button on the screen or keyboard. Type in the word control. In the list of results, click on the Control Panel option. Click Devices and Printers Right-click on the printer that you want to stop. Then, click on the See ...
Setting Up Epson TM-T82II Receipt Printer
We have a video guide on setting up and installing an Epson receipt printer - ? Installing a Receipt Printer and Cash Drawer Identify Model and Ports Before installing the printer driver, identify the model number and port for the printer. For the ...