Receipts
Dockets - Using Tags to Generate Order Dockets
Starting from Retailer 3.3.2, you can now tag specific items so that when sold, the system will print a short docket containing an order number, the tagged items and any notes that were attached to those items. This docket can be set up to print to a ...
Creating / Editing a Custom Receipt, Invoice or Job Card
While Retailer allows you to customise details that appear on Receipts, Invoices and Job Cards, it requires advanced knowledge of the Retailer software along with a certain level of proficiency with computers and is only recommended for advanced ...
Show Supplier Stock Codes on Receipts
Supplier Stock Codes (SSCs) can be show on Receipts On the top menu bar of Retailer, click on Setup -> Point of Sale. Click on the Terminals tab. For each terminal that you want Extended Descriptions to print from, tick the Print Supp Code tick-box. ...
Setting up Slyp Integration
Retailer 3.2.2 has introduced the ability to integrate with Slyp, a service for sending receipts to customers. Slyp provides 2 services: Customers will receive receipts automatically in their banking app when they pay by card. This currently only ...
Change phone, fax, email & website on Receipts
We have a video guide going through the system settings that affect the Point of Sale - ? Point Of Sale - Settings Certain Business Details that show on Receipts and Customer Statements can be changed in Retailer. From the Main Screen of Retailer, ...
Thermal Receipt Printer Not Printing
If your receipts are not printing, below are a few quick troubleshooting steps you can take to narrow down the source of the problem. Print a Windows Test Page Click the start menu in Windows and type 'control' on your keyboard. Click the Control ...
Receipt Printer Logos
Retailer has the functionality to print images onto your receipts, such as your store’s logo or a graphic advertising a promotional event. The images/logos can be located at the top or bottom of the receipt, and you can have as many logos on each ...
Reprinting a Receipt
You can reprint a receipt for any sale which has been produced though Retailer. From the Point of Sale screen, click on Previous Sales. If required, use the search options at the bottom of the screen. Click HERE to learn more about the feature. Click ...
Email an Individual Receipt in POS screen
Retailer has the ability to email receipts to a customer from the Point of Sales screen. This allows you to email customers a PDF copy of any sale receipt, instead of printing it out. E-mail settings need to be configured before e-mailing receipts. ...
Gift / Exchange Receipts
Retailer has the ability to print or email gift / exchange receipts, which are receipts that provide proof of purchase but without the price printed. Customers can provide these along with a gift in case the recipient wants to exchange or refund the ...
Changing Information on Receipts
We have a video guide going through the system settings that affect the Point of Sale - ? Point Of Sale - Settings On the top menu bar of Retailer, click on Setup -> System. Click on the Receipts tab. The following receipt options can be changed: In ...
A4 / A5 Receipt and Statement Logos
Retailer allows you to add logos to receipts that print through the A4/A5 printer. On the top menu bar of Retailer, click on Setup -> Point of Sale. Click on the Terminals tab at the top. In the Receipts section: Set Receipt Type to A4 or A5 from the ...
Showing Extended Descriptions on Receipts
Before adding Extended Descriptions to receipts, click HERE for instructions on enabling the Extra Details feature. Extended Description can be used for longer descriptions, warranty information or product care instructions. On the top menu bar of ...
Disable Automatic Receipt Printing
Retailer allows you to control if and when receipts are printed. To disable receipts printing automatically or control when they do print, follow the steps below. From the main screen of Retailer, navigate to Setup -> System, then select the Receipts ...
Troubleshooting Receipt Printing (Report Mapping)
Receipts can be setup in various ways on a terminal. This setup is called Report Mapping. These settings determine what size paper to print receipts/invoices on, what printers to use, and whether email receipts are sent. For information on setting up ...
Adding or Changing messages to receipts
You can add messages to receipts for all sorts of reasons. These could be to thank the customer for their purchase, to explain your exchange or refund policy or to advertise an upcoming promotion you will be running. To add a message to the receipt, ...
How do I show stock images on receipts?
You can make A4 receipts/invoices display any images of stock items that have been added to Retailer. This will only work for A4 receipts and invoices, not for docket ones. It also only works for invoices / receipts generated in the Point of Sale ...