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Easy to follow charts to fix simple issuesSuppliers - easyEDI
Help and articles on our new easyEDI service for wholesalersOnboarding
Onboarding is the process of getting up and running with your new Retailer POS software. Each software company has a different process, this is ours.Onboarding - Retailer Roam
Our guides on using Retailer Roam
Recent Articles
Accessibility Options in Knowledge Base
Everyone reads and uses web pages differently. Some people may have visual, physical, or other accessibility needs, and we want our Knowledge Base to work well for everyone. To make the advice sheets easier to read, each page includes Accessibility ...Discount Voucher Department Summary
The Discount Voucher Department Summary Report will show you which Departments & Categories are generating the most vouchers, and which ones they are being redeemed on. The Voucher Department Summary is accessed through Reports -> Sales Reports -> ...Discount Voucher Summary Report
The Discount Voucher Summary Report will give a summary of your discount vouchers that have been issued / redeemed / expired, broken down by either Day, Week or Month. The Voucher Summary is accessed through Reports -> Sales Reports -> Vouchers -> ...Reports - FAQ
Below is a list of frequently asked questions related to reports in Retailer: Is there a report that lists all customers? The Customer Listing Report will list all your customers, grouped by their aging type. The General Debtors Report can also ...Weblink - TWC and Roam orders older than 48hrs
If you receive an email from us about your TWC or Roam orders being older than 48 hours, this means your website sales are not importing into Retailer. The first step is to use the Windows Restart option on the server computer. Restarting the ...
Popular Articles
Invoice Arrivals
Correct procedures surrounding stock arrival into Retailer will assist your stock control, ensuring that your stock holding figures are accurate, as well as allowing for stock reordering to occur within the system. It also allows you to keep track of ...Retailer 3.0.9.x Update notes
New Features Dispatch Management Schedule and manage your customer deliveries. Easily see availability and routes using the Google maps integration. Scheduling is easy and can be done directly from POS. This is a paid module which costs $49 per ...Importing a Henderson Greetings Stock File
This is the advice for importing the attached Henderson Greetings stock file. Do not try this with another stock file. The stock file included with this article has been tested. We know it works. The stock file attached here is in a .CSV format. If ...Shopify Integration Information & Understanding Navigation
This article explains what data is exported from Retailer and what field it will appear as within Shopify. To configure the Tower Web Connect (TWC) link please see: Setting up a new Webstore Stock Item Data Retailer stock items that have 'Webstore' ...Best Practice for Stocktaking
This advice below is about the best business approach to undertaking a stocktake. For information on how to actually use the software for stocktaking, click HERE Use the Latest Version of Retailer Please ensure you have the latest version of Retailer ...