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Easy to follow charts to fix simple issuesSuppliers - easyEDI
Help and articles on our new easyEDI service for wholesalersOnboarding
Onboarding is the process of getting up and running with your new Retailer POS software. Each software company has a different process, this is ours.Onboarding - Retailer Roam
Our guides on using Retailer Roam
Recent Articles
Bulk/Mass email to customers from Retailer
In Retailer, there are some ways of sending out different types of emails in bulk, to customers, for specific areas. While there isn't a way to send out a generic email notification to all customers, emails can be sent out in the following areas in ...Recent Receipt Printer issues
Since roughly 9/8/25, a Windows 11 update has been rolling out that is causing Receipt Printers to become uninstalled and suddenly stop working. This applies to USB printers; several Epson receipt printer models are affected. Other brands of printer ...Magazine Deliveries moving to 1 Day per Week
Several newsagencies around Australia will soon be receiving all magazines in a single weekly delivery, instead of the typical 2 days per week. If this change happens to your newsagency, you will need to change the delivery days of many of your ...Reprint Accounting Entries report (from accounting export)
A report is normally shown during accounting exports to Xero or Ozbiz Ezylink (MYOB). These reports will show how the sales and takings figures are posted to the accounting programs, including the account codes they are mapped to. To access previous ...Exporting Book Sales Data to Nielsen BookScan
Retailer has the ability to export your book sales to Nielsen via BookScan, giving you access to Nielsen's sales reporting. Sales are sent through as part of your End of Shift process, and are based on the supplier that the stock was arrived under - ...
Popular Articles
Invoice Arrivals
Correct procedures surrounding stock arrival into Retailer will assist your stock control, ensuring that your stock holding figures are accurate, as well as allowing for stock reordering to occur within the system. It also allows you to keep track of ...Retailer 3.0.9.x Update notes
New Features Dispatch Management Schedule and manage your customer deliveries. Easily see availability and routes using the Google maps integration. Scheduling is easy and can be done directly from POS. This is a paid module which costs $49 per ...Importing a Henderson Greetings Stock File
This is the advice for importing a Henderson Greetings stock file. The stock file is embedded in this article. Do not try this with another stock file. The stock file included with this article has been tested. We know it works. Saving the Stock File ...Shopify Integration Information & Understanding Navigation
This article explains what data is exported from Retailer and what field it will appear as within Shopify. To configure the Tower Web Connect (TWC) link please see: Setting up a new Webstore Stock Item Data Retailer stock items that have 'Webstore' ...Performing A Custom Stocktake
The instructions below are intended for stocktaking in Retailer 2.6.1 or later. If you are running a version older than this, click HERE for instructions on updating to the latest version. Before following the instructions on this article, it is ...